Cancellation & Refund Policy

Our apps and QMS templates are free to use in your browser, and My Project Compass is free to explore. You only pay when you choose a paid plan (for example, to save your work to the cloud across devices). No charge is made without your explicit action and confirmation at checkout.

Paid plans are recurring digital subscriptions billed monthly or annually in advance. Access is delivered to your account immediately after a successful payment. You can view your active plans under My Memberships & Subscriptions and every charge under My Orders & Transactions in your profile.

You may cancel a subscription at any time from your profile or by writing to us at mysupport@mypmp.in. On cancellation:

• Your access continues until the end of the period you have already paid for.
• You will not be charged again for the next period.
• Partial (unused) periods are not charged or credited unless a refund applies under section 4.

• 7-day satisfaction window (first purchase): If you are not satisfied with a paid plan, contact us within 7 days of your first payment for that product and we will refund it in full, provided the plan has not been substantially used (for example, extensive cloud saving or exports).
• Renewals: Renewal payments are generally non-refundable, as access is provided for the full period. If a renewal was clearly unintended, contact us within 7 days and we will review it in good faith.
• Service faults: If a paid feature you were charged for did not work and we could not fix it in reasonable time, we will refund the affected period.
• Duplicate or erroneous charges are always refunded in full.

Approved refunds are made to your original payment method via our payment processor (Razorpay) and typically appear within 5–7 business days, depending on your bank or card issuer.

Course bookings and training are delivered by third-party providers. Cancellations and refunds for those are governed by the relevant provider’s policy shown at the time of booking; MyPMP acts as a marketplace and facilitates but does not set those terms.

Email mysupport@mypmp.in from your registered email address with your order reference (from My Orders & Transactions) and a short reason. We aim to respond within 2 business days.

We may update this policy from time to time. The version in effect at the time of your purchase applies to that purchase.