Quality & Process
Process Map
MyPMP
QMS Template
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Free to try β your work auto-saves in this browser.
Saving to the cloud (sync across devices) is a paid feature. Unlock Process Map for $1/mo, or get everything with membership ($9/mo or $99/yr).
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Quality & Process
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About the Process Map template
A Process Map is a visual diagram that shows the sequence of steps, decisions, inputs, and outputs that make up a business process from start to finish. It exposes handoffs, bottlenecks, and rework loops that stay hidden in prose, giving teams a shared reference for improvement, training, and compliance. Mapping the current state is the foundation of most quality and process-improvement work.
It's part of My QMS, MyPMP's Quality Management System: fill it in online, personalize it with your name and logo, then export a clean, branded PDF. Your work auto-saves in your browser.
When to use a Process Map
- βΈDocumenting an existing (as-is) process before a Lean or Six Sigma improvement effort
- βΈOnboarding new staff who need to see how work actually flows across roles
- βΈStandardising a procedure for an audit, ISO certification, or SOP
- βΈRedesigning a workflow and comparing a proposed to-be state against current reality
What a good Process Map includes
- βClear start and end points that define the process boundaries
- βSequential activity steps written as verb-plus-object actions
- βDecision diamonds with labelled yes/no or conditional branches
- βSwimlanes assigning each step to a role, team, or system
- βInputs, outputs, and handoff points between lanes
- βStandard symbols (process, decision, terminator, document) applied consistently
What's inside this template
The interactive form above gives you:
Purpose / summaryScope / detailsApproach / bodyDeliverables / outcomesNotes & sign-off
Tips & common mistakes
- π‘Map what really happens, not the idealised version, or the map hides the very problems you want to fix
- π‘Keep one map to a single level of detail; break sub-processes into their own maps rather than cramming everything in
- π‘Validate the draft with the people who do the work before you treat it as accurate
How it works
- 1. Fill it in β type directly into the fields, tables and sections above.
- 2. Brand it β add your organization name and logo with the Branding button.
- 3. Export β print to PDF, or become a member to white-label and sync across devices.
FAQ
What is the difference between a process map and a flowchart?οΌ
A flowchart shows a generic sequence of steps, while a process map adds business context such as swimlanes, roles, inputs, and outputs to show who does what and where handoffs occur.
What symbols are used in a process map?οΌ
The common set follows flowchart conventions: rounded rectangles or ovals for start/end, rectangles for activities, diamonds for decisions, and arrows for flow direction. Swimlanes group steps by responsible role or department.
How detailed should a process map be?οΌ
Match the detail to your purpose: a high-level map captures 5-10 major stages for overview, while a detailed map breaks each stage into task-level steps for training or SOPs. Avoid mixing levels in a single view.
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