Team morale is low. Members complain about outdated equipment, an uncomfortable workspace, and unclear company policies, yet they say the work itself is interesting. Using Herzberg's two-factor theory, what should the project manager address first to reduce dissatisfaction?

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Accepted Answer

Improve the hygiene factors such as equipment, workspace, and policies. In Herzberg's theory, working conditions, equipment, and company policies are hygiene factors; their absence causes dissatisfaction. Since the complaints center on these while the work itself is satisfying, fixing hygiene factors reduces dissatisfaction. The other options are motivators, which increase satisfaction but do not resolve the current sources of dissatisfaction.

Team morale is low. Members complain about outdated equipment, an uncomfortable workspace, and unclear company policies, yet they say the work itself is interesting. Using Herzberg's two-factor theory, what should the project manager address first to reduce dissatisfaction?

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