A team member tells the project manager that a lack of test-environment access is blocking her from completing her tasks. Acting as a servant leader, what should the project manager do first?

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Accepted Answer

Work to remove the impediment by arranging access to the test environment. A core servant-leadership behavior is removing impediments so the team can be productive. Facilitating access to the blocked resource directly enables the team member to deliver. Reassigning work, documenting it as a performance failure, or forcing a self-workaround all fail to serve the team.

A team member tells the project manager that a lack of test-environment access is blocking her from completing her tasks. Acting as a servant leader, what should the project manager do first?

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